Billing and payment information

All ClicknCall services and products are provided on a pre-paid arrangement.

Billing formats
Billing is in pdf format which is available online using a web browser when you log into the ClicknCall web portal. We can also send bills on other formats if you need it, please just contact us to request.

Billing options
Either online or by email, for other media billing option please contact us.

Billing frequency and billing date
Bills are available to download from the web portal on a monthly basis with call charges calculated from the 1st to the last day of each month.

Billing period
Billing period on 1st day of the month ends on last day of the month.

Call charges
Call Charges are deducted from your Account Balance at the conclusion of each call. If the Account Balance becomes zero or less, then call restrictions will apply. You must have a positive balance in your account in order to make out-bound calls.

Charges for srevice/Start up cost
When you acquire a service you will be required to make a payment into your account. The minimum start up cost is $20 and this becomes your call credit which you can use to make calls. There is no other compulsary equipment you need to purchase to use our services.

Disputes
If you dispute a bill, you must notify us within 14 days of the date of the bill, telling us the invoice date and number, the amount you dispute, your detailed reasons and any documentation to support your claim. You must pay any amount that you do not dispute by the due date. We will investigate the dispute and notify you of the outcome within a reasonable period. If we find an error in the bill, we will reissue the bill and will credit your account with any overpayment. If you no longer have an account with us, we will take reasonable steps to refund any overpayment to you.
If you are not satisfied with the outcome of the dispute, you can seek to resolve the dispute through our complaints process.

Acount balance
Account Balance can be viewed at anytime through the ClicknCall Portal.

Payment
All Payments to us will be added to your Account Balance as they are made. Additional restrictions relating to the processing of payments may depend upon the Payment method used.

Payment methods
Payment can be made by credit card(via PayPal)or by direct bank deposit. Please allow 2~3 working days for direct bank deposit to clear into our account and then we add it into your pre-paid account balance.
We do not offer direct debit, B-Pay or other payment options at this stage.

Failure to pay
Since all clickncall services are pre-paid and if your account balance falls to zero, we may restrict your service immediately. This means you will not be able to make any billable calls(out-going or incoming), send sms/fax from the clickncall website.

Financial hardship
Since all our service is pre-paid only, this aspect generally does not apply. However if you do experience financial hardship, please refer to our Financial Hardship policy outlining processes on how to receive assistance.

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