Customer Service Guarantee Waiver


In accordance with Parts 5 Telecommunication (Customer Protection and Service Standard) Act 1999 (Cth) [The Act], and the Telecommunications (Customer Service Guarantee) Standard 2011 (No. 2) [CSG], ClicknCall proposes that you waive your protection and rights in full for your VoIP/Home Phone Service. As a customer, you are not obliged to waive your protection or rights in full, however in certain circumstances you acknowledge that ClicknCall reserves its right not to provide you with a service. The Protection and Rights you are waiving include:

  • Damages for breach of performance standards, as per section 116 of the Act.
  • Time for payment of damages for breach of performance standards, as per section 117A of the Act.
  • Right of Contribution, as per section 118A of the Act.
  • Guaranteed maximum connection periods, as per the CSG.
  • Guaranteed maximum rectification period, as per the CSG.
  • Information to be given to Customers, as per the CSG.
  • Making and Changing Appointments, as per the CSG.
By waiving your rights you agree that you are not able to make a claim to us for compensation, where the performance standards are not met. This waiver will take effect seven days from the date of purchase of the ClicknCall service, unless you notify ClicknCall Pty Ltd of your intent not to be bound by this waiver within the given timeframe. Should you choose to notify ClicknCall of your intent to rescind this agreement, ClicknCall reserves the right not to provide you with a service. For more information regarding your CSG rights, please refer here or contact ClicknCall using the contact details on our website.

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