Billing and payment information

All ClicknCall services and products are provided on a pre-paid arrangement.

Billing formats
Billing is in html format which is available online using a web browser when you log into the ClicknCall web portal. We can also send bills on csv or pdf if you need it, please just contact us to request it.

Billing options
Either online or by email, for other media billing option please contact us.

Billing frequency and billing date
Bills are available to download from the web portal on a monthly basis with call charges calculated to the 1st of each month.

Billing period
Billing period on 1st day of the month ends on last day of the month.

Call charges
Call Charges are deducted from your Account Balance at the conclusion of each call. If the Account Balance becomes zero or less, then call restrictions will apply. You must have a positive balance in your account in order to make out-bound calls.

Charges for srevice/Start up cost
When you acquire a service you will be required to make a payment into your account. The minimum start up cost is $20 and this becomes your call credit which you can use to make calls. There is no other compulsary equipment you need to purchase to use our services.

Acount balance
Account Balance can be viewed at anytime through the ClicknCall Portal.

All Payments to us will be added to your Account Balance as they are made. Additional restrictions relating to the processing of payments may depend upon the Payment method used.

Payment methods
Payment can be made by credit card(via PayPal)or by direct bank deposit. Please allow 2~3 working days for direct bank deposit to clear into our account and then we add it into your pre-paid account balance.
We do not offer direct debit, B-Pay or other payment options at this stage.

Difficulties in paying billins
Since our service is pre-paid only, this aspect generally does not apply. If you do experience financial hardship, please refer to our "Financial Hardship" policy on the website.

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