Complaints Handling Policy


Complaints

ClicknCall strives for excellence in customer service but if your enquiry cannot be resolved or you are dissatisfied with the outcome or resolution, you can forward your complaint in writing.

A complaint means an expression of dissatisfaction made to us in relation to our services or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected by you. Contacting ClicknCall to request support or to report a service difficulty is not necessarily a complaint. Technical and support issues are common and occur for many reasons, if you are simply experiencing a technical issue we will not consider your contact with us as an official complaint unless you specifically request us to.

ClicknCall aims to resolve your complaint within 10 working days, keeping you up to date with its progress.

If your complaint is not resolved by us, you can contact an alternate dispute resolution body such as the Telecommunications Industry Ombudsman (TIO) for further assistance. Please note that the TIO are considered an office of last resort.

Complaints Handling Process - Summary

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