Refund Policy
Refund Policy
For pre-paid account (pre-paid is the only type of account we offer at this stage), in normal circumstances the customer's account balance will not go into a debit balance below 0.00. A pre-paid balance can be refunded to the customer on request, either back to customer's credit card (via PayPal) or by direct bank deposit.
Usually a refund from the account credit balance to the customer (via credit card or direct deposit) is only available when closing an account - but if the customer has accidentally added more funds to their account than they had intended, a refund will be made if the customer contact us to request it.